FAQs

Most frequently asked questions and answers

How to use our FAQ section?

You’ve come to the right place! You can find answers in our list of frequently asked questions (FAQs). Browse through the FAQs listed by category.

Write to us on our email address – contact@pslediting.com. Our customer support representative will write back to you with a personalized response within 24 hours.

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Editing Services - FAQs

Our professional document editing service ensures that only an expert document editor works on your document. Our document editors are subject-matter experts with many years of experience in research and scientific editing. What’s more you can consult these experts even after the edit and utilize the Client Questions service to clarify any doubts that you might have. Authors can also choose an editor of their choice at a premium and subject to availability.

All our manuscript editors and writers go through the Basic Editor Training (BET) program that comprises 5 standard modules and various customized programs. Our medical writers receive specific training in ICH–GCP, CONSORT, and ICMJE guidelines. In addition, all our editors also receive intensive English language training. They attend external training programs and workshops that offer updates on grammar, punctuation, and style for American and British English.

We place a lot of emphasis on subject-area expertise. Our editorial team includes physicians, PhDs, MDs, postgraduates, engineers, and even journal peer reviewers. Over 60% of our manuscript editors come from a research background. Depending on their academic qualifications and professional experience, our editors work within one of 20 editing Centers of Excellence (CoEs). The editors within each CoE have a high level of technical competency in that specific field of study and an incisive understanding of the finer nuances of your subject, relevant writing conventions, terminology, etc. Learn more about the CoE model or review our editors’ profiles.

Yes, you can change the type of editing service if the editor has not yet begun editing your manuscript . If the editor has already begun editing your manuscript then you will not be able to change the type of service. Please contact your Client Manager if you would like to change the type of editing service.

If you would like to keep your document at the same word count as at the time of submission then please mention this in the online submission form.

Yes, we do format documents for journal submission. You can request formatting using the online submission form and insert the URL of the journal you are submitting your article to so that our editors can make sure that your submission fulfils all the journal’s formatting requirements.

When we receive editing requests for certain sections of a manuscript, we format only those sections. However, editing of only some sections of the document is not recommended when opting for formatting, as some aspects of formatting will necessarily include editing. Therefore, we recommend that the entire document be edited when opting for formatting so that we can ensure that all aspects of the document comply with submission requirements.

We do not accept software-translated documents for editing. We request you to have your document translated by a professional before sending it to us for editing.

PSL Editing respect the confidentiality of research. All our employees are sensitized to the highly confidential nature of documents they handle and are required to sign confidentiality agreements that are indefinitely binding. If required, PSL Editing will also sign confidentiality agreements with you before we embark on any professional relationship. 

If you would like to acknowledge our editorial support for your paper, you can do so by simply including the following sentence in the Acknowledgments section: We would like to thank PSL Editing [https://www.pslediting.com/] for editing and reviewing this manuscript for English language”

Yes, we do offer editing services to students for their dissertations.

We can provide you a quality guarantee and we will work with you till you are satisfied with the manuscript. However, we do not guarantee publication as publication depends solely on the Journal.

Document FAQs

Yes, we edit parts of a manuscript. This could be sections, pages, or paragraphs. You can ask our client servicing team to exclude certain sections of your document from the word count if you do not want those sections edited.

However, we strongly discourage you to send us parts of a sentence or paragraph for editing as this hampers the quality of the finished edit.

The word count of any document includes the text, tables, references, and mathematical formulae. Unless you have instructed us to exclude some text or sections from the edit, we consider the word count of entire document in calculating the fee. Please note that any files attached for reference are not considered in the word count.

The screenshot below shows how we calculate the word count of your paper.

 

Payment and pricing

We charge you based on the word count of your document and the turnaround time or delivery date you request.

We respond to all requests for quotations within 24 hours of enquiry. In case you have not heard from us, we request you to check your Junk mail.

Yes, we do. Typically, we offer discounts on orders of large volume.

Please send us a screen shot/print screen of the error message you received while making the payment to contact@pslediting.com and we will get back to you at the earliest.

Yes, you will receive a confirmation email on processing your credit card payment.

Yes, we send a payment confirmation email to all clients within 48 hours of receiving your payment. Once you receive a mail from PSL, please send us a confirmation email in response.